1. Introduction
Welcome to the Privacy Policy of QCV (the AI resume builder). We understand how important it is to protect your privacy and personal data, and we are committed to the highest standards of security and transparency when handling your information.
This policy explains how we collect, use, share and protect your data when you use our platform. By using QCV, you agree to the practices described in this policy.
2. Information We Collect
We collect different types of information to provide and improve our services:
- Account information: Full name, email address and encrypted password (when you register).
- Resume data: All the information you enter into your resume, including work experience, education, skills, professional summary and other personal data.
- Payment information: Billing data and financial transaction records (we do not store bank card details directly).
- Usage data: Information about how you use the platform, such as the pages you visit, the features you use and your access times.
- Device information: Browser type, operating system, IP address and other technical data that helps us improve performance.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the QCV platform and enable you to create and download your resumes.
- To manage your account and communicate with you about our services and updates.
- To improve and develop our platform and user experience based on analysis of usage data.
- To provide technical support and respond to your enquiries.
- To send important notices relating to your account or our services (you can opt out of marketing notifications).
- To ensure security, prevent fraud and protect our legal rights.
4. Information Sharing
We do not sell your data to any third party. We only share your personal information in the following cases:
- With your consent: When you give us explicit permission to share your information.
- Service providers: We may share your data with trusted partners that help us run our platform (such as Firebase for data hosting), who are bound to keep your data confidential.
- Legal requirements: When required by law or to respond to valid legal requests from the competent authorities.
- Protection of rights: To protect our rights, our property and the safety of our users and the public.
5. Storage and Security
We take the security of your data seriously and use multiple measures to protect it:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest.
- Firebase: We use Google's Firebase platform to store data securely on encrypted servers with advanced protection.
- Access control: Only authorised staff can access operational data, and all access is logged and monitored.
- Security audits: We regularly carry out security audits and risk assessments to ensure the integrity of our platform.
- Data retention: We keep your data only for as long as necessary to provide our services or as required by law. When you delete your account, we permanently delete your data.
6. Cookies
We use cookies and similar technologies to improve your experience:
- Necessary cookies: Required to operate the platform, log you in and save your preferences.
- Analytics cookies: Help us understand how you use the platform and improve performance.
- Marketing cookies: May be used to show relevant adverts (you can disable them).
You can manage or disable cookies from your browser settings. Please note that disabling some cookies may affect the platform's functionality.
7. Your Rights
You have a number of rights in relation to your personal data:
- Access: You have the right to request a copy of all the personal data we hold about you.
- Correction: You can request the correction of any inaccurate or incomplete data.
- Deletion: Request the permanent deletion of your account and personal data (the right to be forgotten).
- Portability: Export your data in a readable format (such as JSON or CSV) to move to another platform.
- Restriction: Request the restriction of the processing of your data in certain circumstances.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, contact us at support@qcv.vexonet.online and we will respond within 30 days.
8. Children's Data
The QCV platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child without parental consent, we will delete that data immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.
We will notify you of any material changes by publishing the updated policy on this page with a new "Last updated" date, and we may send you a notification by email.
We recommend that you review this policy regularly to stay informed about how we protect your data.
